Too many teams and nobody knows which one to use
When anyone can create a team, you end up with three called "Sales". We archive dead teams, merge duplicates and set creation rules.
Microsoft Teams Support and Calling in Reading
Reading IT Support sets up and supports Microsoft Teams for Reading businesses. We plan your channels, put your 0118 numbers into Teams, fit out meeting rooms and train staff.
Book a free Teams review or call 0118 359 2276- Keep your 0118 numbersPorted into Teams calling
- Teams RoomsMeeting room kit set up and supported
- Proactive monitoringAutomated alerts on every device
- Office hoursMon to Fri, 8am to 5pm
The short answer
What is Microsoft Teams support?
Microsoft Teams support is the setup and day-to-day help that keeps Teams working. We structure your channels, set guest rules, connect calling and configure meeting rooms.
If you want a phone system outside Teams, see our cloud phone systems page.
- Teams and channels planned around your departments
- Guest access and external sharing rules
- Teams Phone calling on your existing numbers
- Auto attendants and call queues
- Teams Rooms kit, headsets and desk phones
- Staff training and a helpdesk for Teams questions
What's included
Microsoft Teams support for Berkshire businesses
We cover the parts of Teams your staff use daily and the admin settings behind them. Take the full service, or start with calling, meeting rooms or a tidy-up.
Teams setup and governance
We plan which teams and channels you need and who owns each one, then set naming rules, expiry for unused teams and retention policies.
Guest access and external chat
We agree who can invite guests, which teams they join and what they can open. Shared channels and external chat follow the same rules.
Teams Phone on your 0118 numbers
We port your numbers into Teams, so staff make and take calls on a laptop or mobile. Callers dial the same numbers.
Auto attendants and call queues
We build the menu callers hear, route each option to the right team and set opening hours. Call queues ring a group of staff.
Meeting rooms, headsets and desk phones
We set up Teams Rooms kit for anything from a four-seat huddle room to a boardroom, plus headsets and desk phones built for Teams.
SharePoint, OneDrive and training
We set permissions on each team's SharePoint site, show staff where files live and run short training on channels, meetings and calling.
Local to Reading
How Reading firms use Teams calling and meetings
Reading teams split their week between the office, home and London, and many run more than one site. Teams works best when calls, rooms and channels follow that pattern.
Elizabeth line · GWRHybrid staff between Reading and London
Staff who spend two days in London answer their office number in Teams, at home, on the platform or at a client site.
RG2 · RG5Meeting rooms at Green Park & Thames Valley Park
Offices here often keep one room for client pitches and board meetings. We fit Teams Rooms kit so meetings start from the table console.
RG1 · RG40 · RG7Firms with sites in Reading, Wokingham & Theale
One Teams setup covers every office and replaces the phone system in each building. A receptionist in Wokingham can transfer a caller to Theale.
Switch-off · Jan 2027Offices still on copper lines
Openreach targets the end of January 2027 for the analogue switch-off. Offices in Caversham, Tilehurst and the town centre can move numbers into Teams.
Problems we fix
Microsoft Teams problems we fix for Reading businesses
Guests who kept access after the project ended
Former contractors and client contacts often stay in your teams for years. We remove guests nobody needs and review access on a schedule.
Calls that ring the wrong person or nobody
Stale menus and calls forwarded to mobiles lose customers. We rebuild your call flow in Teams, then test every route before go-live.
Meetings that start late because the room kit fails
A webcam on a pile of books won't impress clients. We fit Teams Rooms kit that joins meetings without a laptop plugged in.
Teams review
We look at your current teams, licences, phone lines, numbers and meeting rooms, and note what to keep or change.
Plan and quote
You get a written plan covering team structure, call flows, room kit and licences, with a fixed quote.
Setup and number porting
We configure Teams, build call queues, install room kit and port your numbers on an agreed date.
Training and support
Your staff get short training sessions, and our helpdesk handles Teams questions and changes from then on.
Frequently asked questions
Microsoft Teams in Reading: common questions
Can we keep our 0118 numbers if we move to Teams calling?
Yes. We port your existing 0118 numbers to the service that connects Teams to the phone network, so calls ring in the Teams app and customers keep dialling the same numbers. We agree the port date with you and test inbound and outbound calls before the old lines stop.
What licences do we need for Teams Phone?
Each user needs a Microsoft 365 or Teams licence, plus a Teams Phone licence if they make or take external calls. You also need a route from Teams to the phone network. Some Microsoft 365 plans already include Teams Phone, so we check your current licences before we quote.
What is the difference between Teams calling and a cloud phone system?
Teams calling puts your phone line inside Microsoft Teams, so chat, meetings and calls share one app. A separate cloud phone system runs on its own app and handsets. Teams calling suits firms whose staff already work in Teams all day. Firms that need a standalone system or contact centre tools often choose the other route.
Does the analogue switch-off affect our Teams setup?
It affects any service still running on a copper line. Openreach plans to close the analogue phone network by the end of January 2027. If your office still has analogue or ISDN lines, moving those numbers into Teams removes that dependency, and we check alarms, lifts and card machines that use the lines too.
Can you set up Teams meeting rooms in our Reading office?
Yes. We look at the room size and layout, recommend Teams Rooms kit to suit it, then install, configure and test it with your staff. We support rooms in offices across Reading, Green Park, Thames Valley Park, Wokingham and Theale, and we monitor the devices once they are in use.
How do you control guest access in Teams?
We agree a policy with you first: who can invite guests, which teams allow them and what they can open. We then apply those settings across Teams, SharePoint and Microsoft Entra ID, and review guest accounts on a schedule so former clients and contractors lose access when the work ends.
Do you train staff to use Teams?
Yes. We run short sessions for staff and managers on channels, file sharing, meetings and calling, at your office or online. Receptionists and call queue agents get extra time on transferring, parking calls and queue settings. Our helpdesk also answers day-to-day Teams questions after training ends.