Paying for licences nobody uses
Old accounts keep their licences after people leave. We match licences to active users, remove spares and right-size plans at your next renewal.
Microsoft 365 Support in Reading
Reading IT Support sets up, migrates and manages Microsoft 365 for Reading and Berkshire businesses. We review licences, move email and files, protect sign-ins with MFA and handle daily admin.
Book a free Microsoft 365 review or call 0118 359 2276- Remote-first supportOn site across Reading when needed
- Proactive monitoringAutomated alerts on every device
- Planned migrationsGoogle, Exchange, file servers
- Office hoursMon to Fri, 8am to 5pm
The short answer
What does Microsoft 365 support include?
Microsoft 365 support is the setup, security and daily admin of your tenant by an outside IT team. We review licences, migrate email and files, enforce MFA and handle staff changes for a monthly fee.
- Licence review and right-sizing across your users
- Migrations from Google Workspace, Exchange, other tenants and file servers
- Exchange Online email, shared mailboxes and domain records
- Teams, SharePoint and OneDrive structure and permissions
- MFA, conditional access and Power Platform apps
- Microsoft 365 backup, starters, leavers and admin requests
What's included
Microsoft 365 services for Reading businesses
Take the full service, or hand us the parts your team has no time for. Each one runs under the same monthly agreement.
Licensing review and right-sizing
We check licences against who uses them, flag leavers' accounts and move each user onto the Business Basic, Standard or Premium plan they need.
Microsoft 365 migration
We move email, calendars and files from Google Workspace, Exchange, other tenants or file servers, then switch over at a quiet time you agree.
Exchange Online email
We manage mailboxes, shared inboxes and spam filtering in Exchange Online, and set your SPF, DKIM and DMARC records so spoofed messages get rejected.
Teams, SharePoint and OneDrive
We build SharePoint sites and Teams channels around your departments, with permissions per site. Our Microsoft Teams support in Reading covers meetings and calling.
Power Apps, Power BI and Power Automate
We build Power Apps to replace paper forms and spreadsheets, Power BI dashboards for your figures, and Power Automate flows for approvals and alerts.
Backup and Copilot readiness
We back up mailboxes, OneDrive, SharePoint and Teams to a separate service and test restores. Before Copilot, we close overshared sites and links.
Microsoft 365 in Reading
How Reading firms use Microsoft 365
The Microsoft 365 work we do changes with where and how your team works. These are the setups we see most around Reading.
RG1 · Elizabeth line & GWRStaff who commute to London
Your team works on the train to Paddington and at client offices. We sync files to OneDrive and limit company data to managed devices.
RG1 · RG40 · RG7Offices in Reading, Wokingham and Theale
Multi-site firms often end up with separate mailboxes, drives and logins. We bring every office into one tenant with shared calendars.
RG2 · RG6Green Park and Thames Valley Park suppliers
Large tenants here ask suppliers how they store client files and who can sign in. We set MFA and sharing limits, and document both.
RG1 · Abbey QuarterTown centre offices with an old server
Many offices near the Forbury keep shared drives on a server in a cupboard. We move them to SharePoint and plan its retirement.
Problems we fix
Common Microsoft 365 problems we fix
Files shared with anyone who has the link
Open sharing links let anyone holding them open your SharePoint and OneDrive files. We find those links and tighten the default sharing setting.
Leavers who can still sign in
On the day someone leaves, we block sign-in, hand their mailbox and OneDrive to a manager and remove the licence.
Fear of losing email during a move
We copy mailboxes ahead of time, switch mail records at a quiet time you agree and check every user before your team logs in.
Tenant review
We check your licences, users, sharing settings, MFA coverage, devices and backups, then list what we find.
Plan and licensing
You get a written plan with the licence changes, the fixes we'd make first and a fixed monthly quote.
Migration and setup
We move your data, build SharePoint and Teams, enrol devices and switch on MFA, with dates agreed in advance.
Ongoing admin
Your staff call one number for help. We handle starters, leavers, licence changes and security alerts.
Frequently asked questions
Microsoft 365 questions from Reading businesses
How much does Microsoft 365 support cost in Reading?
Most Reading businesses pay a monthly fee per user that covers Microsoft 365 admin, security settings and helpdesk support. Microsoft sets the licence prices, and those sit on a separate line. We quote after a free Microsoft 365 review, and the quote lists what is included.
Which Microsoft 365 plan does my business need?
The right plan depends on what each person does and the security your clients expect. Many small firms run on Business Standard or Business Premium, and some mix plans by role. We check usage and sign-ins in your tenant, then recommend the lowest plan that covers each user.
Can you migrate us from Google Workspace to Microsoft 365?
Yes. We move email, calendars, contacts and Drive files from Google Workspace into Exchange Online, OneDrive and SharePoint. We run a test batch first, copy data ahead of the cut-over, then switch your mail records at an agreed time so staff keep receiving email throughout.
How long does a Microsoft 365 migration take?
It depends on mailbox sizes, file volumes and user numbers, and you get a dated plan after the review. Most of the copying runs in the background while your team works. We schedule the final switch for a quiet time you agree and check every mailbox before your team logs in.
Do we need a separate backup for Microsoft 365?
Yes, we recommend one. Microsoft keeps the service running, but deleted emails, overwritten files and data hit by ransomware can be lost once retention windows pass. A separate backup of mailboxes, OneDrive, SharePoint and Teams lets us restore a file, folder or whole mailbox to a chosen date.
Is our Microsoft 365 tenant ready for Copilot?
Most tenants need a permissions clean-up first. Copilot can surface any file a user already has access to, so overshared SharePoint sites and old open sharing links become a risk. We audit permissions, fix sharing settings and tidy group membership before you switch Copilot on for anyone.
How do you handle starters and leavers in Microsoft 365?
We follow a written checklist for both. New starters get an account, the right licence, MFA, group memberships and an enrolled laptop before day one. For leavers we block sign-in, keep or delegate the mailbox, pass OneDrive files to a manager and remove the licence.
Can you build Power Apps, Power BI reports and Power Automate flows?
Yes. We build Power Apps that replace paper forms and shared spreadsheets, Power BI reports that bring your sales, finance or job data into one dashboard, and Power Automate flows for approvals and alerts. We start with one process, show you the result and build from there.