About Reading IT Support
Reading IT Support looks after IT, cyber security, Microsoft 365 and telecoms for businesses in Reading and across Berkshire. We fix most issues remotely and visit when needed.
Book a free IT review or call 0118 359 2276- Business-onlyOffices, practices and clinics
- Remote-first supportOn site across Reading when needed
- Proactive monitoringAutomated alerts on every device
- Office hoursMon to Fri, 8am to 5pm
A managed IT provider for Reading businesses
We're a managed IT provider for small and mid-sized businesses in Reading and Berkshire, covering helpdesk, security, Microsoft 365, phones and connectivity under one agreement.
Some clients hand us everything. Others bring us in for one job, like Cyber Essentials.
How our IT support company in Reading works
Plain English
We tell you what we found, what it costs to fix and what we'd do first. Monthly reports fit on a page.
A fixed monthly fee, quoted after a free review
We check your devices, accounts, licences and backups before we price anything. The fixed fee lists what it covers and leaves out.
Remote fixes first, on site when needed
We fix most faults over a remote session. For a failed switch or an office move, an engineer comes to you.
Office hours and proactive monitoring
Our helpdesk works Monday to Friday, 8am to 5pm. Monitoring alerts open tickets automatically, and we work through them by priority.
Security built into the setup
We turn on MFA, encrypt disks, patch monthly and filter DNS. We add EDR, email filtering and managed firewalls where needed.
Plans that scale with headcount
Your plan follows your headcount. When you hire, we set up their laptop and accounts. When someone leaves, we close their access.
How our helpdesk performed in 2025
These are our helpdesk figures for 2025, across the calls and tickets we handled for clients.
- 96%of calls answered within 10 seconds
- 30 minaverage response time
- 1 houraverage resolution time
- 82%of issues fixed on first contact
- 98%customer satisfaction
IT, security and telecoms services in Reading
- Managed IT supportHelpdesk, proactive monitoring, monthly patching and support for Windows and Mac.
- Managed cyber securityEDR, email filtering, managed firewalls, DNS filtering and breach alerts.
- Cyber Essentials preparationGap checks and fixes for Cyber Essentials and Plus before an IASME-licensed certification body assesses you.
- Microsoft 365Exchange, SharePoint, Entra ID MFA, Power Apps, Power BI and Power Automate.
- Microsoft TeamsTeams meetings and Teams calling with your business numbers.
- Cloud phone systemsCloud phones with number porting and CRM links for Salesforce, Zoho and Zendesk.
- Business broadbandFull fibre and SoGEA with static IPs and 4G or 5G backup.
- Leased linesDedicated connections for offices that cannot share bandwidth with neighbours.
- Guest WiFiAccess points, captive portal, vouchers, social login and content filtering for visitors.
- Backup and continuityBackups with an immutable copy, tested restores and UPS units where needed.
- IT consultingIT projects and planning on a fixed project fee or a monthly retainer.
The businesses our IT company supports in Reading
Professional services
Town centre accountants, solicitors and consultancies who hold client data and must show clients how they protect it.
Practices and clinics
Small practices where a frozen reception PC or dead phone line stops bookings. We keep patient data encrypted and backed up.
Tech and life science suppliers
Firms on Green Park and Thames Valley Park that answer security questionnaires from larger clients. We gather evidence and close the gaps.
Trade and logistics
Warehouses and depots towards Theale with scanners, dispatch PCs and Wi-Fi across a large floor. We monitor that kit and plan replacements.
Multi-site firms
Firms with several offices get one helpdesk, one phone system and connected sites, with leased lines or broadband to suit each building.
Areas we cover
- Reading
- Caversham
- Earley
- Woodley
- Tilehurst
- Theale
- Winnersh
- Wokingham
- Berkshire
What Reading clients say
★★★★★"I'm so thankful to Luke and his team for IT support. They're always friendly, quick to resolve any issues, and have helped me with everything from software installations to setting up my office network. Luke is incredibly professional and knowledgeable. By far, the best IT support company I've worked with in Reading!"
★★★★★"I cannot recommend Reading IT Support enough. Their team of experts is incredibly knowledgeable and responsive to our needs. They are always available to help us when we need it, and their expertise has been invaluable to us. I would highly recommend Reading IT Support to any business in need of IT support services."
★★★★★"Reading IT support came through in my time of need. Couldn't have started my small streaming community without their knowledge and support, my growing OSRS community and myself are thankful and should I hit any more problems down the road I'll certainly be back."
Questions about Reading IT Support
Do you only work with businesses?
Yes. Reading IT Support works with businesses only, from small offices and practices to firms with several sites. Every plan covers company devices, staff accounts, business phone lines and the security checks your own clients ask about.
Do you come on site?
Yes, when a job needs it. We fix most issues remotely and come on site across Reading, Wokingham, Theale and the surrounding area for hardware faults, new installs, office moves and Wi-Fi surveys.
What size businesses do you work with?
We support small and mid-sized businesses. Plans are priced per user or per device, so they fit a practice with a handful of staff and a firm with several offices, and they change as you hire or your headcount falls.
How do we get started?
Book a free IT review by calling 0118 359 2276 or using our contact form. We map your devices, accounts, licences and backups, list the risks we find and send a written plan with a fixed monthly price. An engineer replies to form enquiries within 24 hours.